Getting Started With Sticker Graphi
Learn everything you need to know to place an order, manage your online account, and general questions about our processes.
Getting Started With Sticker Graphi
Artwork Requirements & Setup
Ordering and Customization
Product Offerings
Production & Shipping
Getting Started With Sticker Graphi
Learn everything you need to know to place an order, manage your online account, and general questions about our processes.
Proofing Questions
How to Read Your Glitter or Holographic ProofIf you ordered Glitter or Holographic stickers or labels, your proof includes extra images that show how the specialty material will interact with…
If you ordered Glitter or Holographic stickers or labels, your proof includes extra images that show how the specialty material will interact with your artwork. Areas marked in grey show where the material effect will show through; white ink areas stay solid.
Why Does My Proof Quality Look Low?Proofs are compressed so they load quickly in your email and account. A soft-looking proof is usually a preview setting, not your print file. If your…
Proofs are compressed so they load quickly in your email and account. A soft-looking proof is usually a preview setting, not your print file. If your original artwork is low resolution, our art team will flag it before printing.
Why Is My Proof Two Pages?Both pages show the same artwork. The first page is for your approval; the second page is used internally by our prepress team to set up cut lines…
Both pages show the same artwork. The first page is for your approval; the second page is used internally by our prepress team to set up cut lines and printing, so you only need to review page one.
Proofing Timeline: What to Expect After You Place Your OrderMost proofs are sent within 1–2 business days of placing your order. Production starts as soon as you approve, so a quick approval means a faster…
Most proofs are sent within 1–2 business days of placing your order. Production starts as soon as you approve, so a quick approval means a faster ship date.
How to Review and Approve Your ProofCheck the final size, cut line, bleed, colours, spelling and artwork placement. If everything looks right, click Approve; if not, request changes and…
Check the final size, cut line, bleed, colours, spelling and artwork placement. If everything looks right, click Approve; if not, request changes and our team will send a revised proof.
General Questions
What Sizes Can Sticker Graphi Print?The largest size we print for stickers and labels is 11 x 14 inches. The smallest size depends on the product; individually cut stickers start at 1 x…
The largest size we print for stickers and labels is 11 x 14 inches. The smallest size depends on the product; individually cut stickers start at 1 x 1 inch and labels on rolls at 0.5 x 0.5 inch.
Can I Get My Artwork as a Sample Before Ordering?We don’t print pre-production samples of custom artwork. The best option is a small first order or our Sample Pack, which shows every material and…
We don’t print pre-production samples of custom artwork. The best option is a small first order or our Sample Pack, which shows every material and finish.
How Do I Clear My Cache and Cookies?If pages or your cart are not updating, clear your browser cache: open your browser settings, go to Privacy, choose Clear browsing data, then reload…
If pages or your cart are not updating, clear your browser cache: open your browser settings, go to Privacy, choose Clear browsing data, then reload the site.
What Size Should My Sticker or Label Be?Measure the flat area of your product or packaging and leave a small margin on each side. Our team checks fit on your proof and will suggest a better…
Measure the flat area of your product or packaging and leave a small margin on each side. Our team checks fit on your proof and will suggest a better size if needed.
Using Stickers & Labels
Stickers for Retail and Resale (Hang Tags)Hang tag stickers combine visual appeal with function for retail displays. Die cut stickers with a hole punch area or sticker sheets on card work…
Hang tag stickers combine visual appeal with function for retail displays. Die cut stickers with a hole punch area or sticker sheets on card work best.
What Product Should I Get to Avoid Fading?For the most fade-resistant stickers, choose Glossy Die Cut Stickers. All our film stickers use a UV-resistant laminate rated for years of outdoor…
For the most fade-resistant stickers, choose Glossy Die Cut Stickers. All our film stickers use a UV-resistant laminate rated for years of outdoor use.
What Type of Labels Should I Order?Choose film labels (glossy, matte, clear) for anything wet, cold or oily, and paper labels for dry indoor products or a natural look.
Choose film labels (glossy, matte, clear) for anything wet, cold or oily, and paper labels for dry indoor products or a natural look.
What Stickers and Labels Can You Write On?Matte film, Matte Recycled Paper and Kraft Paper labels are the easiest to write on with a permanent marker or pen.
Matte film, Matte Recycled Paper and Kraft Paper labels are the easiest to write on with a permanent marker or pen.
Artwork Requirements & Setup
Answers to your questions about artwork requirements, specifications, and common design issues.
File Setup
What File Types Do You Accept?We accept .ai, .eps, .pdf, .svg, .png, .jpg, .psd and .tif. Vector files give the sharpest results, but our team can work with high-resolution images…
We accept .ai, .eps, .pdf, .svg, .png, .jpg, .psd and .tif. Vector files give the sharpest results, but our team can work with high-resolution images too.
What Resolution Should My Artwork Be?Raster artwork should be at least 300 dpi at the final print size. Low-resolution files are flagged on your proof so you can send a better version.
Raster artwork should be at least 300 dpi at the final print size. Low-resolution files are flagged on your proof so you can send a better version.
How Do I Add Bleed to My Artwork?Extend any background colour or image 0.125 inch past the edge of your design. This prevents thin white edges after cutting.
Extend any background colour or image 0.125 inch past the edge of your design. This prevents thin white edges after cutting.
Should I Outline My Fonts?Yes. Convert text to outlines or embed fonts in your PDF so your lettering prints exactly as designed.
Yes. Convert text to outlines or embed fonts in your PDF so your lettering prints exactly as designed.
Colour & Design
Do You Print in CMYK or RGB?We print in CMYK. RGB files are converted automatically; very bright RGB greens and blues may print slightly less vivid.
We print in CMYK. RGB files are converted automatically; very bright RGB greens and blues may print slightly less vivid.
Can You Match a Pantone Colour?We print digitally and get very close to most Pantone colours. Include the Pantone number in your special instructions and we will match as closely…
We print digitally and get very close to most Pantone colours. Include the Pantone number in your special instructions and we will match as closely as possible.
How Does White Ink Work on Clear Stickers?On clear and holographic materials we can print a white layer under your artwork so colours stay opaque. Tell us which areas should stay see-through.
On clear and holographic materials we can print a white layer under your artwork so colours stay opaque. Tell us which areas should stay see-through.
How Thin Can Lines and Text Be?Keep lines at least 0.5 pt and text at least 6 pt so they print cleanly and stay legible after cutting.
Keep lines at least 0.5 pt and text at least 6 pt so they print cleanly and stay legible after cutting.
Templates & Cut Lines
How to Use a Template to Build Your FilesDownload the template for your size, place your artwork on the artwork layer, keep important elements inside the safe zone, and export as PDF.
Download the template for your size, place your artwork on the artwork layer, keep important elements inside the safe zone, and export as PDF.
Do I Need to Create a Cut Line?No. Our prepress team creates the cut line for custom shapes. If you want an exact outline, add it as a separate spot-colour path named CutContour.
No. Our prepress team creates the cut line for custom shapes. If you want an exact outline, add it as a separate spot-colour path named CutContour.
How to Set Up Your Artwork for Sticker SheetsPlace each sticker at least 0.125 inch apart, leave 0.25 inch of margin around the sheet, and send one flattened PDF of the full sheet.
Place each sticker at least 0.125 inch apart, leave 0.25 inch of margin around the sheet, and send one flattened PDF of the full sheet.
Can You Fix My Artwork for Me?Yes. Free artwork setup covers resizing, bleed and cut lines. Bigger design changes can be handled by our art team on request.
Yes. Free artwork setup covers resizing, bleed and cut lines. Bigger design changes can be handled by our art team on request.
Ordering and Customization
Guidance on website navigation, submitting artwork, and requesting accurate quotes for your custom stickers and labels.
Placing an Order
How Do I Place an Order?Choose a product, select material, shape, size and quantity, upload your artwork and check out. You will receive a free proof before anything prints.
Choose a product, select material, shape, size and quantity, upload your artwork and check out. You will receive a free proof before anything prints.
How Do I Add Special Requests to My Order?Use the Special Instructions box on the product page, or reply to your proof email with any details our team should know.
Use the Special Instructions box on the product page, or reply to your proof email with any details our team should know.
Can I Order Multiple Designs at Once?Yes. Add each design to your cart as a separate item; each design has its own quantity and price.
Yes. Add each design to your cart as a separate item; each design has its own quantity and price.
How Do I Upload My Artwork After Ordering?Open your order in My Account and use the upload link, or reply to your order confirmation email with the file attached.
Open your order in My Account and use the upload link, or reply to your order confirmation email with the file attached.
Quotes & Pricing
How Is Pricing Calculated?Price depends on material, size and quantity. The per-sticker price drops as your quantity goes up.
Price depends on material, size and quantity. The per-sticker price drops as your quantity goes up.
Can I Get a Custom Quote?Yes. For large quantities, unusual sizes or special finishes, contact our team or use the For Businesses page for a quote within one business day.
Yes. For large quantities, unusual sizes or special finishes, contact our team or use the For Businesses page for a quote within one business day.
Do You Offer Discounts?New customers get 20% off their first order by signing up for email, and we run seasonal promotions on our Coupons page.
New customers get 20% off their first order by signing up for email, and we run seasonal promotions on our Coupons page.
Can I Use a Purchase Order?Business accounts can pay with a purchase order or by bank transfer after approval.
Business accounts can pay with a purchase order or by bank transfer after approval.
Your Account
How to Reset My PasswordClick My Account, choose Lost your password?, enter your email and follow the link we send you.
Click My Account, choose Lost your password?, enter your email and follow the link we send you.
How Do I Reorder?Your artwork and specs are saved in My Account. Open a past order and click Order again.
Your artwork and specs are saved in My Account. Open a past order and click Order again.
What Is My Order Status?Use the Order Status page with your order number and email, or check My Account for live updates.
Use the Order Status page with your order number and email, or check My Account for live updates.
How Do I Update My Shipping Address?Before your order ships, contact our team with your order number and new address and we will update it.
Before your order ships, contact our team with your order number and new address and we will update it.
Product Offerings
A breakdown of each of our products, questions specific to each product, and the best uses for each.
Stickers
What Are Die Cut Stickers?Die cut stickers are cut through both the sticker and backing to the shape of your design, so each one is an individual piece.
Die cut stickers are cut through both the sticker and backing to the shape of your design, so each one is an individual piece.
Die Cut Stickers vs. Kiss Cut StickersDie cut stickers are cut all the way through; kiss cut stickers are cut through the sticker only, leaving a larger backing that makes them easy to…
Die cut stickers are cut all the way through; kiss cut stickers are cut through the sticker only, leaving a larger backing that makes them easy to peel, usually on rolls or sheets.
What Is a Sticker Sheet?A sticker sheet holds several kiss cut designs on one backing. Great for sets, events and retail packs.
A sticker sheet holds several kiss cut designs on one backing. Great for sets, events and retail packs.
What Are Backprinted Stickers?Backprinted stickers have printing on the liner behind the sticker, perfect for QR codes, promo codes or care instructions.
Backprinted stickers have printing on the liner behind the sticker, perfect for QR codes, promo codes or care instructions.
Labels
What Is the Difference Between Stickers and Labels?Stickers are usually handed out or sold individually; labels come on rolls and are applied to products and packaging by hand or machine.
Stickers are usually handed out or sold individually; labels come on rolls and are applied to products and packaging by hand or machine.
Glossy vs. Matte LabelsGlossy labels make colours pop; matte labels reduce glare and are easier to write on. Both are water and oil resistant.
Glossy labels make colours pop; matte labels reduce glare and are easier to write on. Both are water and oil resistant.
When Should I Choose Paper Labels?Choose paper labels for dry, indoor products or a natural look. They tear when removed, which also works for tamper-evident seals.
Choose paper labels for dry, indoor products or a natural look. They tear when removed, which also works for tamper-evident seals.
What Is PET Backing?PET backing is a strong film liner for high-speed label applicators. Use paper backing for hand application.
PET backing is a strong film liner for high-speed label applicators. Use paper backing for hand application.
Materials & Finishes
Which Materials Are Water Resistant?All our film materials (white, clear, holographic, glitter and glow) are water resistant. Paper labels are not.
All our film materials (white, clear, holographic, glitter and glow) are water resistant. Paper labels are not.
Are Your Stickers Safe for Outdoor Use?Yes. Laminated vinyl stickers are rated for several years outdoors and resist sun, rain and scratches.
Yes. Laminated vinyl stickers are rated for several years outdoors and resist sun, rain and scratches.
What’s in My Sample Pack?Examples of almost every material and finish, colour swatches, a ruler, a sticker sheet setup guide and a coupon for your next order.
Examples of almost every material and finish, colour swatches, a ruler, a sticker sheet setup guide and a coupon for your next order.
Can I Get Glow in the Dark or Glitter Labels?Glitter and glow finishes are available on die cut stickers; for labels, choose holographic film for a special-effect finish.
Glitter and glow finishes are available on die cut stickers; for labels, choose holographic film for a special-effect finish.
Production & Shipping
Questions about our production and shipping processes.
Production
How Fast Will My Order Be Printed?Most orders ship 2 to 5 business days after proof approval, depending on product and quantity.
Most orders ship 2 to 5 business days after proof approval, depending on product and quantity.
Can I Rush My Order?Yes. Rush printing moves your order to the front of the queue and ships the next business day after proof approval.
Yes. Rush printing moves your order to the front of the queue and ships the next business day after proof approval.
When Does Production Start?Production starts the moment you approve your proof. Orders approved before noon are scheduled the same day.
Production starts the moment you approve your proof. Orders approved before noon are scheduled the same day.
Can I Change My Order After Approving the Proof?Once printing starts we cannot change artwork, size or material. Contact us right away and we will help if it has not gone to press.
Once printing starts we cannot change artwork, size or material. Contact us right away and we will help if it has not gone to press.
Shipping
How Shipping WorksChoose ground or expedited shipping at checkout. Your tracking number is emailed as soon as your order ships.
Choose ground or expedited shipping at checkout. Your tracking number is emailed as soon as your order ships.
Do You Offer Free Shipping?Yes. Free ground shipping on orders of $75 or more.
Yes. Free ground shipping on orders of $75 or more.
Do You Ship Internationally?We currently ship within the United States. Contact us for international options on larger orders.
We currently ship within the United States. Contact us for international options on larger orders.
Can I Pick Up My Order?Yes. Choose local pickup at checkout and we will email you when your order is ready. See our Location & Pickup page for hours.
Yes. Choose local pickup at checkout and we will email you when your order is ready. See our Location & Pickup page for hours.
Delivery Issues
My Order Says Delivered but It Hasn’t ArrivedCarriers sometimes scan early. If it doesn’t arrive by the next business day, contact us with your order number and we will help.
Carriers sometimes scan early. If it doesn’t arrive by the next business day, contact us with your order number and we will help.
What If My Order Arrives Damaged?Send us photos within 30 days of delivery and we will reprint or refund any verified quality issue.
Send us photos within 30 days of delivery and we will reprint or refund any verified quality issue.
Can I Change My Shipping Method After Ordering?Contact us before your order ships and we will update the method; any price difference is charged or refunded.
Contact us before your order ships and we will update the method; any price difference is charged or refunded.
Who Do I Contact About a Lost Package?Contact our team. We will open a claim with the carrier and help however we can.
Contact our team. We will open a claim with the carrier and help however we can.